"I would like to take a moment to thank you for always “making thing happen”! I know that when you undertake the representation of a client and processing necessary to obtain loan approval, we can expect to have a successful close of escrow.

Most impressive is your personal feedback and communication, which allows us to maintain a professional and effective rapport with our clients. Quite frequently, our clients call to tell us that their loan was “locked in” so that the rate would not increase during the remaining time for performance, but that Melody’s company changed the loan to improve their interest rate and lower the total costs! They are needless to say amazed that someone would care enough to do that, once the work had already been done.

The Excel spreadsheets you provide via email displaying a comprehensive client report and running schedule of progress is a wonderful tool which you have developed for keeping us informed. Your high-tech approach to the business is an additional compliment to your operation. It is a refreshing and welcome change from the days when we were at the mercy of each others performance rather than striving to develop teamwork that would assure the ability to accomplish our objectives.

Thank you for being a leader in your profession, and for giving us the feeling that if your company can not do it, then it simply can not be done at this time. Keep up the great work, and please extend our appreciation to your support staff. "

--Dick Alberts Alberts Realty